Frequently Asked Questions
These are some questions which our customers regularly ask us. We hope these answers will help you in your buying process. Happy Shopping!
1. What are Medjool dates?
Medjool Dates are indigenous to the Jordan Valley in Palestine and are a major agricultural crop for the country. The dates are regarded as being juicy and sweet with a delicate moisture giving it a beautiful shine and unforgettable taste.
2. How are Medjool dates categorized?
Medjool dates are usually categorized using both skin separation and size. We at Holy Land Dates use both to provide a wide range of dates to our customers. The categorization is as follows:
Skin Separation
- 0-10% separation: Premium dates- 10-25% separation: Classic dates
- 25-50% separation: Standard Collection (unavailable)
Size
- Small: 10-14 gm per date (unavailable)- Medium: 14-18 gm per date
- Large: 18-22 gm per date
- Jumbo 22-25 gm per date
3. What type of Medjool dates does Holy Land Dates offer?
We currently offer 6 different types, listed below:
1. Jumbo Premium
2. Large Premium
3. Medium Premium
4. Jumbo Classic
5. Large Classic
6. Medium Classic
These 6 types are available in 2 sizes each: 900 g boxes and 5 kg boxes. You can choose your preferred quantity and type from here.
4. Which box size should I order?
This depends mostly on your consumption but what we can tell you is the quantity of dates you can expect in each of the boxes. combine those with the date sizes given above and you’ll be able to decide which product and box size is the most suitable for you!
- A 5 kg box of “Large” dates has approximately 250 dates- A 900 g box of “Large” dates has approximately 40-50 dates
- A 5 kg box of “Jumbo” dates has approximately 200 dates
- A 900 g box of “Jumbo” dates has approximately 35-40 dates
5. When is my order shipped and how long before I receive my order?
Orders placed from Monday to Friday before 1 PM will be dispatched the same business day. All orders placed on a Saturday/Sunday will be dispatched the following Monday (excluding bank holidays). All orders will take up to 1-2 business days to arrive. This may vary during peak periods e.g. Ramadan, promotional campaigns etc.
You can find more details on our Shipping and Returns page.
6. Do you ship your products internationally?
We do not offer international shipping directly, but if you need Holy Land Dates products delivered outside the UK, you can Get in Touch with us and we will try accommodating you as much as we can!
Alternatively, you can contact a family member or friend living in the UK to place the order for you and then ship it to you privately or bring it with them.
However, Holy Land Dates does not take responsibility for any order shipped privately. Please read our Terms and Conditions for more information.
7. My order was damaged/incomplete. Whom do I contact for this?
If your order was damaged or incomplete, you can send us an email at info@holylanddates.co.uk or call us on 0121 517 0137 to inform us about the situation and our team will look into it immediately. Please do provide us with your Order ID when making any complaints for ease of tracking.
For more info on how to reach out to us, please click here.
8. Terms and Conditions
We recommend reading our Terms and Conditions before making a purchase.
9. How are donations sent to Gaza?
We work in partnership with Masjid Al Falah, whose efforts are coordinated with UN agencies such as the World Food Programme. They facilitate the delivery of food through the Kerem Shalom crossing for distribution in Gaza. To date, they have prepared a significant number of ready-to-eat meals for displaced families in overcrowded shelters. Despite the enormous challenges and delays, food is still making its way into Gaza. Additionally, they have used extra trucks to bring in vital hygiene, medical, and personal supplies, including warm winter clothing, feminine hygiene products, and children's nappies.
10. Do you source directly from the Hirbawi factory in Hebron?
We have been selling Hirbawi Kufiyas for nearly six years, purchasing directly from Mr Hirbawi himself.
The Hirbawi factory, based in Hebron, West Bank, is one of the last remaining Kufiya manufacturers in the region. Holy Land Dates has partnered with Hirbawi to supply the UK and beyond with original, authentic Palestinian Kufiyas, crafted with decades of tradition and expertise. Made in Palestine, true to its roots.
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11. Why do the Kufiyas you offer sometimes differ from the ones displayed on the Hirbawi website?
All our Hirbawi Kufiyas are sourced directly from Hirbawi in Hebron. We have been selling these for almost 6 years. We recognise there may be some differences between those advertised on the Hirbawi website and those sold by us. In our discussions with Mr Hirbawi to understand why this is the case, he mentioned that demand has been overwhelming since October and their machines are old, so when they are producing them, under the present conditions, disparities occur.
Mr Hirbawi (who has now become a very close friend), has also told us that we are possibly the only UK supplier of Hirbawi Kufiya.